Refund & Cancellation Policy

Last Updated: June 2026

At Digital Academy ("we", "our", or "us"), accessible at digiacad.in, we are committed to providing high-quality digital educational products and resources. Please read this Refund & Cancellation Policy carefully before making a purchase.

Digital Products

All products available on Digital Academy are delivered digitally and may include eBooks, PDF notes, study materials, guides, templates, recorded courses, downloadable resources, and other educational content. No physical products are shipped.

Refund Policy

Due to the nature of digital products, all purchases are generally considered final once the product has been delivered, downloaded, accessed, or made available to the customer.

However, refund requests may be considered in the following situations:

• Duplicate payment made for the same order.

• Customer was charged but did not receive access to the purchased product.

• Technical issues on our platform prevented delivery of the purchased product and could not be resolved within a reasonable timeframe.

• Incorrect product was delivered due to an error on our part.

Refund requests must be submitted within 7 days of purchase by contacting our support team.

Non-Refundable Situations

Refunds will not be provided for:

• Change of mind after purchase.

• Accidental purchases.

• Failure to review product descriptions before purchase.

• Personal dissatisfaction or preference after accessing the product.

• Inability to use the product due to device, software, internet, or technical limitations on the customer's side.

• Products that have already been successfully downloaded, accessed, viewed, or delivered.

Cancellation Policy

Orders for digital products cannot be cancelled once payment has been successfully processed and access to the product has been granted.

Technical Support

If you experience any difficulty accessing your purchased product, please contact our support team. We will make reasonable efforts to resolve the issue as quickly as possible.

Chargebacks

Customers are encouraged to contact us before initiating a chargeback with their bank or payment provider. Fraudulent or unjustified chargebacks may result in suspension of access to purchased products and future purchases.

Refund Processing

If a refund request is approved, the refund will be processed to the original payment method within 7–10 business days. The time required for the refunded amount to reflect in your account may vary depending on your bank or payment provider.

Contact Us

For refund requests, billing concerns, or product support, please contact:

Digital Academy
Website: digiacad.in
Email: supportbyluxcart@gmail.com

We aim to respond to all customer inquiries within 24–48 business hours.